{"id":20947,"date":"2022-01-05T18:35:35","date_gmt":"2022-01-05T21:35:35","guid":{"rendered":"https:\/\/redenoticiaz.com.br\/litoralsp\/?p=20947"},"modified":"2022-01-05T18:36:08","modified_gmt":"2022-01-05T21:36:08","slug":"procon-busca-reuniao-com-empresas-de-cruzeiros","status":"publish","type":"post","link":"https:\/\/redenoticiaz.com.br\/litoralsp\/2022\/01\/05\/procon-busca-reuniao-com-empresas-de-cruzeiros","title":{"rendered":"Procon busca reuni\u00e3o com empresas de cruzeiros"},"content":{"rendered":"

Para garantir que os passageiros afetados com a suspens\u00e3o tempor\u00e1ria da temporada de cruzeiros, o Procon-Santos<\/a> busca uma reuni\u00e3o com a MSC e a Costa Cruzeiros. A miss\u00e3o \u00e9 obter esclarecimentos sobre\u00a0reembolsos ou possibilidade de remarca\u00e7\u00e3o<\/span>\u00a0das\u00a0viagens suspensas<\/strong>, devido ao surto de Covid-19 entre passageiros e tripulantes.<\/p>\n

O coordenador do Procon, Ronaldo Ferreira Silva acompanha a situa\u00e7\u00e3o dos cruzeiros que tiveram suas viagens interrompidas com passageiros j\u00e1 a bordo. Mas tamb\u00e9m em rela\u00e7\u00e3o as viagens canceladas enquanto milhares de passageiros aguardavam no terminal.<\/p>\n

<\/div>\n
\n

A reuni\u00e3o, de acordo com o coordenador, ser\u00e1 para esclarecer as condi\u00e7\u00f5es e prazos de devolu\u00e7\u00e3o das despesas ou cr\u00e9ditos para viagens futuras. Ainda assim, ele esclarece que entende que a retomada ainda est\u00e1 pendente, aguardando a delibera\u00e7\u00e3o do tema pelos minist\u00e9rios da Sa\u00fade, Turismo, Justi\u00e7a, Infraestrutura e Casa Civil.<\/p>\n

Segundo o coordenador, \u00a0os passageiros devem procurar, primeiro, as companhias respons\u00e1veis, para tentar reaver os gastos com os cruzeiros suspensos ou cancelados. Caso n\u00e3o consigam retorno das companhias, devem acionar o\u00a0Procon, para garantir seus direitos como consumidores. Reclama\u00e7\u00f5es e d\u00favidas podem ser enviadas ao e-mail procon@santos.sp.gov.br.<\/a><\/p>\n

Respostas das companhias<\/h3>\n
\n

A\u00a0Costa Cruzeiros<\/strong>\u00a0afirma que informou aos agentes de viagens e h\u00f3spedes dos dois navios da empresa no Brasil que foram afetados pelo cancelamento, e que oferece a op\u00e7\u00e3o de transformar o valor pago em voucher de cr\u00e9dito a ser utilizado este ano para embarques at\u00e9 30 de junho de 2023.<\/p>\n<\/div>\n

\n

Al\u00e9m disso, segundo a empresa, tamb\u00e9m ser\u00e1 oferecida aos h\u00f3spedes a alternativa de reembolsar o valor pago pelo cruzeiro. Os termos devem ser verificados com a empresa e o agente de viagens.<\/p>\n

J\u00e1 a MSC informou que oferece aos h\u00f3spedes as op\u00e7\u00f5es de uma carta de cr\u00e9dito no valor do cruzeiro original, que pode ser resgatada em qualquer cruzeiro futuro at\u00e9 31 de dezembro de 2022, e adicionalmente, um cr\u00e9dito a bordo de 200 USD\/EUR por cabine para o pr\u00f3ximo cruzeiro, ou ainda o reembolso total dos valores pagos pelo cruzeiro.<\/p>\n

<\/div>\n
\n

A MSC informou que tamb\u00e9m ser\u00e1 realizado o reembolso dos pacotes pr\u00e9-pagos (bebidas, excurs\u00f5es, etc.), e que dar\u00e1 suporte aos h\u00f3spedes, incluindo apoio log\u00edstico, para que retornem para as suas casas.<\/p>\n

LEIA TAMB\u00c9M<\/strong><\/p>\n

Em menos de dois meses, cerca de 800 casos de Covid-19 s\u00e3o registrados nos cruzeiros<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Para garantir que os passageiros afetados com a suspens\u00e3o tempor\u00e1ria da temporada de cruzeiros, o Procon-Santos busca uma reuni\u00e3o com a MSC e a Costa Cruzeiros. A miss\u00e3o \u00e9 obter esclarecimentos sobre\u00a0reembolsos ou possibilidade de remarca\u00e7\u00e3o\u00a0das\u00a0viagens suspensas, devido ao surto de Covid-19 entre passageiros e tripulantes. O coordenador do Procon, Ronaldo Ferreira Silva acompanha a …<\/p>\n","protected":false},"author":6,"featured_media":20948,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[180,775],"tags":[14261,46416,20216,986,46369],"class_list":["post-20947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-santos","category-turismo","tag-acordo","tag-empresas-de-cruzeiros","tag-procon-santos","tag-santos","tag-temporada-de-cruzeiros-suspensa"],"yoast_head":"\nProcon busca reuni\u00e3o com empresas de cruzeiros - Litoral SP<\/title>\n<meta name=\"description\" content=\"Para garantir que os passageiros afetados com a suspens\u00e3o tempor\u00e1ria da temporada de cruzeiros, o Procon-Santos busca uma reuni\u00e3o\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/redenoticiaz.com.br\/litoralsp\/2022\/01\/05\/procon-busca-reuniao-com-empresas-de-cruzeiros\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procon busca reuni\u00e3o com empresas de cruzeiros - 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